This Privacy Policy describes how Ventturo Transportation LLC ("Ventturo," "we," "us," or "our") collects, uses, and protects personal information when you use our website, booking platform, or transportation services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information when you request a quote, make a booking, or use our website:
- Personal Information: Full name, email address, mobile phone number, and billing information.
- Trip Details: Pickup and drop-off locations, dates, times, passenger counts, luggage details, and special instructions.
- Payment Information: Credit card details processed securely through Stripe; we do not store full card numbers on our servers.
- Flight Information: Airline and flight numbers when applicable for airport transfers.
- SMS Consent Data: Mobile phone numbers and text-messaging opt-in consent used solely for transactional communications.
- Usage Data: IP address, browser type, and pages visited for analytics and security purposes.
2. Why We Collect Your Information
We collect personal information to provide and improve our transportation services, process bookings, communicate with customers about reservations, process payments securely, and comply with legal obligations. We do not collect personal information for marketing or promotional purposes beyond the transactional communications explicitly requested by the customer.
3. How We Use Your Information
We use the collected information to:
- Process and fulfill your booking requests and transportation services.
- Send booking confirmations, quotes, and service-related notifications.
- Communicate with you regarding your reservations, including SMS reminders and trip updates.
- Process payments securely through our payment provider.
- Provide customer support and respond to inquiries.
- Comply with legal obligations and protect against fraud.
4. Information Sharing and Service Providers
We do not share, sell, rent, or trade your personal information with third parties for marketing or promotional purposes. Your information is only shared with:
- Service providers who assist in fulfilling your booking, including assigned chauffeurs, payment processors (Stripe), email delivery providers (Resend), and SMS delivery providers — solely to deliver essential communications and operate our services. These providers may not use your personal information, mobile information, or SMS consent data for their own marketing purposes.
- Legal authorities when required by law or to protect our rights and safety.
We confirm that your information will not be shared with partners, affiliates, advertisers, or third parties for marketing or promotional purposes. This explicitly includes mobile phone numbers, SMS opt-in data, and text-messaging consent — none of which will ever be sold, rented, transferred, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
5. SMS and Mobile Information
Ventturo Transportation LLC collects mobile phone numbers and SMS consent information only to provide transactional communications requested by customers, including quote notifications, reservation confirmations, secure payment links, trip updates, driver information, and trip reminders.
Mobile information, text-messaging originator opt-in data, and consent will not be sold, rented, transferred, shared with, or disclosed to third parties or affiliates for marketing or promotional purposes.
We may use service providers solely to deliver essential communications and operate our services, but those providers may not use mobile information or SMS consent data for their own marketing purposes.
Message frequency varies. Message and data rates may apply. Customers may reply STOP to opt out or HELP for assistance.
6. Data Security
We implement reasonable security measures to protect your personal information, including encrypted transmission (SSL/TLS) and secure payment processing through PCI-compliant providers. Payment data is tokenized and processed by Stripe; we never store full card numbers on our servers. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of three (3) years.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may opt out of SMS communications at any time by replying STOP to any message. To exercise your data rights, contact us at transportation@ventturo.com or +1 (857) 467-9984.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Ventturo Transportation LLC
Email: transportation@ventturo.com
Phone: +1 (857) 467-9984
Website: ventturo.com/booking